FAQS

I forgot something at the hotel, what should I do?

Contact the hotel to search “Lost and Found”.

How can I make special requests?

Contact the hotel and state your request to find out the conditions.

Does the hotel have a gym?

Yes, the hotel has a gym.

Is there a charge for access to the gym?

No, access to the gym is free.

Does the hotel have a swimming pool?

The hotel has an indoor and outdoor swimming pool.

Does the hotel have special offers?

Click on the link to see the special offers.

Does the hotel have a mobile app?

Yes, the hotel has a mobile app.

Is the app available on all devices?

Yes, the app is available on all devices.

Is it necessary to download the app?

No, access by QR Code.

In which languages ​​is the app available?

In Portuguese, English and Spanish.

Are there any smoking areas in the hotel?

Smoking is only permitted in outdoor areas such as terraces.

Does the hotel have its own parking?

Yes, the hotel has a paid indoor car park.

Is the car park paid for? How much is it?

The covered car park costs 7 euros/night.

Is it possible to reserve parking in advance in order to guarantee it?

No, we don’t reserve car parking spaces. Their use depends on availability on arrival.

Can I leave my luggage at the hotel before check-in and/or after check-out?

Yes, the hotel has a space where guests can store their luggage before check-in and after check-out.

Do the rates include access to the swimming pool?

Yes, guests can use the swimming pool free of charge.

What are the spa and pool opening hours?

Spa hours are 7AM – 9PM.

Can I use the spa services without being accommodated?

Yes, you can use the spa services without staying at the hotel.

Are pets allowed in the hotel?

Yes. 1 pet is allowed per room with a maximum weight of 5kg. The cost is 20€ per night. A deposit of €100 will be charged to cover any damage caused.

Does the hotel have meeting rooms?

Yes, the hotel has two meeting rooms configured to meet your needs.

Does the hotel have weeding services?

Yes, please contact us directly for more information.

Is there an elevator?

Yes, the hotel has a lift.

Are there any chargers for electric cars?

Yes, there is a paid electric vehicle charging station available (subject to availability).

Is there any Wi-fi service in the hotel (including rooms)?

Yes, Wi-Fi is available throughout the hotel.

Does the hotel have lobby and public spaces?

Yes, we have public areas that are also accessible to the general public.

Does the hotel have laundry and ironing service?

Yes, we offer a laundry and ironing service.

Which activities can be booked in the reception?

Reception can sell excursions around the island, walks in the levadas and mountains, boat trips, jeep safaris, boat tickets to Porto Santo, bus tickets, entrance to museums, gardens, restaurant reservations, among others.

How does the lost and found service work?

All items left by guests and found by our staff are kept for 1 year and are available for the guest to collect.

I would like to be notified via email about promotions and special offers, what should I do?

Click on the link to see the special offers.